For instructions on how to ship the returned products, refer to the email received after placing the return request.
- If the item is not damaged, all documents, freebies, and accessories shipped with the item(s) ordered must be included in the package. If incomplete, we will have to charge a 20% restocking fee
- You are responsible for the cost of shipping the item back to us
- If the item is damaged, no need to return the item given that you provide proof of the damaged unit. If you ship back the damaged item without showing us proof of damage prior to shipment, it will not be eligible for refund/replacement.
- The item(s) authorized for return must be in its original, undamaged packaging and received in "like new" condition
- For unopened boxes, the restocking fee is 10%. For opened boxes(item must be in good condition), the restocking fee is 15% *except for damaged item
File your return request here(subject to approval):