All items undergo strict quality tests before we ship products ensuring all units, accessories, and attachments are working well. Manual and Helpcenter articles with video tutorials are also provided.
If a massage head gets stuck on a unit, this is not caused by a faulty product but rather a user error when they push the head in too far forcefully other than what is recommended. When this happens, we will NOT accept a return or refund request as this is not covered under our Warranty and Return Policy. (Warranty exclusion under Section k. improper/incorrect process of attaching/detaching massage heads causing stuck parts and/or damaged unit. For full warranty details, click here: https://happygun.com/pages/happygun-warranty)
You may follow the video guide below to remove the head on your own or go to a local repair shop for assistance: